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Webcam broadcasts - Stream not connecting
This troubleshooting article addresses issues related to connecting the webcam stream to the even...
Video Bridge Events - Speaker Can't Connect
This troubleshooting article addresses issues related to a presenter's audio or video stream not ...
Video Bridge Events - Guest Presenter or Presenter Disconnected
If a Guest Presenter is dropped from the bridge, check to make sure an Admin has joined the Video...
VCU Events - Can't Connect / Sitting on "Connecting" Screen / "VCU Dial Out Failed" Message
This troubleshooting article addresses issues related to the VCU stream not connecting to the eve...
Telephone Events - Speaker Can't Connect
Connecting using Phone Audio If you would like to connect to the Presenter Bridge using your tel...
Investigating a Presenter Issue
To investigate a presenter issue, please have the presenter capture the details below. For self-s...
Echo, Feedback or Distortion of Event’s Audio and/or Video
If there is an issue with the audio and/or video quality, start by determining if it is an issue ...
Webcam Video Bridge Training (4 mins)
For webcam events. In this video you’ll learn how to connect your webcam, manage other presenters...
Video Bridge Training-all video connections (6 mins)
Event hosts and presenters. With an advanced video bridge, you can broadcast your video stream fr...
Video Bridge Guide for Presenters and Guest Admins
A video bridge allows presenters to connect to an event and broadcast from different camera sourc...
Quick start training (6 mins)
Welcome to your webcast account! In this video you'll learn how to sign in to your account and us...
About Q&A
Allow attendees to submit questions during a Live, Simulated Live, or On-Demand event or through ...
Ways to broadcast a Live event
We offer multiple ways to broadcast no matter the scale of your event, the venue, or the location...
Portal Branding and Customization
The portal landing page is the entrance to the portal. It contains the portal title, a registrati...
What is a portal?
A portal is a website that you set up to host multiple events, replays, and other content from a ...
Survey and Certification FAQs
This article covers frequently asked questions about surveys and certification. Unless otherwise ...
Overlay Video and Primary Media Clip FAQs
This article covers frequently asked questions about overlay videos and primary media clips. Unle...
Presenter FAQs
This article covers frequently asked questions about presenting a Live event. How many presenter...
Event Reports FAQs
This article covers frequently asked questions about event reports. Unless otherwise noted, the a...
Event Recording and Replay FAQs
This article covers frequently asked questions about event recordings and replays. Unless otherwi...